Important Information

Published on 26 November 2021

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PUBLISHED 26 NOVEMBER 2021 

We are continuing to make significant progress with our forensic investigations into the cyber incident which has resulted in unauthorised access to our IT systems.

Importantly there remains no evidence at this time that privacy information has been accessed or exfiltrated.

While these investigation efforts are ongoing, we have now successfully restored some of our primary business systems.

This means that we now have limited functionality and are in a position to respond to statutory activities that were in progress prior to 31 October when the outage occurred.

The continued outage of our email systems however means that unfortunately we remain unable to receive any requests made on or after 31 October including any new statutory matters such as development and building applications and section 132 and 337 certificates.

We anticipate restoration of our email systems next week and will keep the community informed of our progress.

We continue to receive overwhelming support from our community and are extremely grateful for your ongoing patience as we continue to work through this situation.

If you have any other questions or concerns, please contact our Customer Services Team on 6430 5700.

Our next update will be Tuesday 30 November.

 

PUBLISHED 17 NOVEMBER 2021 

We are continuing to make progress with our investigations into the cyber incident which has resulted in unauthorised access to our IT systems. While the investigation and remediation efforts are ongoing, we are not in a position to restore our IT systems yet.

It is usual for incidents of this nature to take weeks to work through, however our IT team is working around the clock and we hope to provide an update on timing soon. In the meantime we have been working hard to ensure that there is as little disruption to our community as possible.

Our focus at this time is to continue servicing our community and restoring our systems. Here is what we are doing:

  • Our customer service team is continuing to take telephone enquiries and process payments.
  • We are continuing to provide general advice on Council processes. However, we are unable to provide information or data from our files as they remain inaccessible at present. Additionally, Council email systems remain offline.
  • Our works and services teams are still busy working on capital works projects and ensuring our recreational spaces, facilities and our town centre is clean, well maintained and attractive.
  • Our staff are finding solutions to ensure our external sites such as the Waste Management Centre continue to operate normally. It was wonderful to see the Burnie Arts & Function Centre welcoming over 5,000 people to the Centre last week despite the system outages.

The continued outage of our IT systems means that unfortunately we remain unable to respond to statutory time sensitive matters, such as development and building applications and road closures at this time. If you have any queries in relation to a statutory matter, please contact our Customer Services team and a member of our team will respond.

We have received overwhelming support from our community and are extremely grateful for your ongoing patience as we continue to work through this situation.

If you have any other questions or concerns, please contact us via Customer Services on 6430 5700.

 

PUBLISHED 12 NOVEMBER 2021 

Thank you for your ongoing support and patience as we continue to work through this situation.

Council is continuing to investigate a cyber incident that has resulted in unauthorised access to its IT systems.

It is important that we work through the situation slowly and carefully and we are making progress, however we are not in a position to resume our computer systems yet.

We are continuing to provide services to the best of our ability, please continue to contact us via Customer Services on 6430 5700 if you have any concerns.

 

PUBLISHED 9 NOVEMBER 2021 

Burnie City Council is continuing to investigate a cyber incident that has resulted in unauthorised access to its IT systems.

It is important that we work through the situation slowly and carefully and we are making progress, however we are not in a position to resume our computer systems yet.

We are continuing to provide services to the best of our ability, please continue to contact us via Customer Services on 6430 5700 if you have any concerns.

We will continue to provide public updates on this webpage and we appreciate your patience as we continue to work through this situation.

 

PUBLISHED 5 NOVEMBER 2021 

Burnie City Council is continuing to investigate a cyber incident that has resulted in unauthorised access to its IT systems.

We have not confirmed that any data has been taken from our systems. Our investigation so far has revealed only that a small amount of data may have been downloaded. There is currently no indication that personal information relating to Council staff, residents, or other stakeholders has been impacted. We are continuing to investigate and monitor this as a priority in accordance with our privacy obligations.

We are committed to being open and transparent with our residents and stakeholders, and will contact parties if we identify any impact to their business. Concerned individuals should contact Customer Services on 6430 5700.

We appreciate your patience as we continue to work through this situation.

 

PUBLISHED 4 NOVEMBER 2021

Burnie City Council is currently investigating a cyber incident that has resulted in unauthorised access to its IT systems. We are working hard to investigate the incident expeditiously with the assistance of external IT security and cybersecurity experts and all appropriate action is being taken.

Burnie City Council’s ongoing investigation reveals that a small amount of data may have been downloaded from its systems. There is currently no indication that personal information relating to Council staff, residents, or other stakeholders was present in this dataset, however the Burnie City Council is investigating this as a priority in accordance with its privacy obligations.

Burnie City Council is taking this incident extremely seriously. We are investigating this as a priority in accordance with our privacy obligations.

We are committed to being open and transparent with our residents and stakeholders, and will contact parties if we identify any impact to their business. Concerned individuals should contact Customer Services on 6430 5700.

Please be understanding as we work through this situation, we appreciate your patience.

 

PUBLISHED 3 NOVEMBER 2021

We are experiencing a major outage and are working to rectify the problem. Our systems are currently down but we are still providing services and taking enquiries.

Contact Customer Services on 6430 5700 or call in to make over the counter payments or to make an enquiry.

We will provide further information as it becomes available on our website and facebook page.

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