Contact us


At the Burnie City Council, the health and safety of our community and employees are Council’s highest priority. We are taking many precautions to protect and reduce risks to our community during this time. We are here to help, so please reach out to us if you need to at this time – we have implemented social distancing measures in our offices and facilities but recommend using email or phone for the meantime for everybody’s safety. 

Local councils are concerned with matters close to our homes, such as building regulations and development, public health, local roads and footpaths, parks and playing fields, local environmental issues, waste disposal, and many community services.

Get in touch with us to ask a question, report an issue, get some help, or give us some feedback.


Make a Payment

For payments such as rates and parking infringements please see our Payment Options Page.

By Phone

Call 03 6430 5700 

Monday to Friday between 8:30am and 5pm.

(after hours if an emergency)

By Email

Email us at


Snap Send Solve

Did you know that you can report an issue to Council directly from your mobile phone?

Download the free Snap Send Solve app for iPhone or Android.

It's so simple - you snap and send it and we’ll try to solve it! 

Snap Send Solve eliminates the complexity of knowing where, how and who to report incidents to on the spot by enabling you the users to capture and send photos of issues that need attention.

The app will determine who to send the compaint to (i.e. council, government department or other authorities).

Plus, the GPS facility allows council to see the exact location of the issue. 


Customer Service Feedback

To make a complaint or give us some feedback on our service please complete the following online form.

Customer Service Feedback Form