Customer Service

Burnie City Council is committed to providing a quality customer service experience.

We continually strive to improve our service standards to ensure that the service you receive is timely and efficient. We'd like to know about your experiences with us.

Our commitment to you

When you visit or phone Council, you can expect our officers:

  • To have a professional and informative approach
  • To be courteous, polite and friendly
  • To efficiently execute tasks
  • To be committed to listening and responding to your needs
  • To refer requests to the appropriate person or agency if we are unable to help you
  • To treat all information with the highest level of confidentiality
  • To respect your time

Whether we meet your expectations or not we encourage you to provide feedback about your service level experience and offer suggestions on how we can improve.

You can provide feedback by:

  1. Completing the online form ; or
  2. Printing the Customer Feedback Form and dropping it into the city offices - 80 Wilson Street, Burnie; or
  3. Picking up a hard copy from any Council facility


Related links

Customer Service Charter